PRIVACY

Introduction

Herbs and Grace Natural Care (COMPANY NAME - MONTEDJ CONSULTING Pty. Ltd.) is dedicated to protecting the privacy of our customers and website visitors. The data and information that we gather about you will only be used in a lawful manner, that is, in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and GDPR. Our policies respecting data and information collection and usage, as well as personal information disclosure from the any visitors and users of the website are presented on this page. Using the site means you are in agreement to our policy regarding data and information collection.

What personal data we collect and how and why we collect it

For you to use the Herbs and Grace Natural Care website and for us to give you the exemplary services, we may ask for some data and information from you. Information about accounts, emails, support, sales and other correspondence may also be gathered and stored safely.

Online store

We utilize Simvoly as our server for our online store. For more information on how Simvoly uses your Personal Information, you can read more about it here. While you visit our site, we’ll keep track of:

Shipping address: we’ll ask you to register this so we can, say for example, give you an idea how long the shipping will be before you place your order, and of course to send you the order in its correct address
Products you have viewed: we will keep this to show you products you have viewed recently
IP address, location and browser type: we will gather this for purposes like shipping and taxes estimates

When you purchase from us, we’ll ask you to provide information including your name, shipping address, billing address, mobile phone number, email address, credit card/payment details and other optional account information like username and password.

We’ll use this information for purposes, such as, to:

Send you data or information about your order and account
Keep track of the shipping details and movement of your order
Avoid fraud and process payment successfully
Place your account for our store
Comply with whatever legal responsibility we have, for example calculating taxes
Respond to your queries and requests, including complaints and refund
Send you newsletters or marketing notifications, should you opt to receive them

Improve our store offerings

Should you create an account with Herbs and Grace, we will keep your address, name, mobile phone number and email address, which will then be utilized for the processing of future orders. Your data and information are stored for long as we deem them necessary for whatever purposes we have upon gathering and using them. However, keeping it on is not a legal requirement. For instance, we will keep order information and details of five years for the purposes of accounting and taxes. This includes your name, billing and shipping addresses and email address. Should you leave ratings, reviews and store or products comments, these will also be kept.

Comments

We collect the data and information from visitors who leave comments on the website as well as the browser user agent string and visitor’s IP address to help in the detection of spam.

From your email address, an anonymised string may be created (also called a hash) may be delivered to the Clixli service to check if you are using it. The privacy policy of Clixli is available here. Your profile picture will then appear to the public in the context of your comment upon approval of your comment.

Contact forms

We gather the data and information from the contact forms on our website. Should you use these contact forms, we also gather the browser user agent string to help in the detection of spam and visitor’s IP address. Only for the purpose of customer service, these submitted contact forms will only be kept for a certain time period, however these data and information will not be used for marketing purposes.

Embedded content from other websites

Embedded content such as videos, images, articles, etc. may be found on Herbs and Grace. Clicking on embedded content from other websites is also the same as you visited their website. Hence, if you have an account in that website, they may also gather some data and information from you such as keeping track of any interaction with the embedded content, additional third-party tracking and the use of cookies.

Analytics

To gather, keep track and interpret data and information (log data) we employ Google Analytics. Data and information say for example, the type and version of the browser, Internet Protocol (IP) of computer, the pages you visit on our site as well as the date, time and duration of the visit on those pages and other types of related statistics may be included in the log data. For more information, you can read how Google utilizes your Personal Information here. You may also prefer Google Analytics here.

You may prefer to save your name, address, email and website in cookies, if ever you place a comment on our site. This will save you time, should you place another comment in the future, as it automatically fills up the needed details. These details are kept for one year. If you log in to your account with us, we will check if cookies are accepted by your browser through setting up a temporary cookie. A temporary cookie doesn’t gather personal data and when you close the browser, any interactions will be discarded. There will also be other different cookies called login cookies just to keep your login data and will be kept for two days after you log in. Options for screen display go straight to screen option cookies which will be kept for one year. Your login details will be kept for two days should you check the “Remember Me” upon logging in however, login cookies will be removed upon logging out of the site.

Advertising

To furnish you with marketing newsletters and targeted advertisements which may be appropriate for your needs and preferences, we may need to use your personal data and information. For further information regarding targeted advertising, you can read Network Advertising Initiative’s (NAI) educational page here. Should you wish for us not to disclose some Personal Information to Third-Party advertising partners, you can choose to:

• Unsubscribe to our newsletters by clicking the unsubscribe link. The unsubscribe link is at the bottom of the email and this will mean that you choose not to receive future newsletters or emails. However, you will still receive emails regarding transactions on services and products’ requests.

• FACEBOOK – to unsubscribe, click here.

• GOOGLE – to unsubscribe, click here.

• ADROLL - to unsubscribe, follow the instructions here.

Moreover, you can also go to Digital Advertising Alliance’s opt out site here.

To whom we share your data with

As for the necessary purposes presented in our policy, we may deem it reasonable to disclose or share some of your personal information to professional advisers, employees, agents, staffs, officers, suppliers, insurers or subcontractors. Some personal data and information we may disclose or share:

to the extent that the law required of us
to protect the copyright, property, legal rights, safety and trademarks
to abide by a legal demand or requirement
during the processing of data and information keeping, interpreting or transferring among parties abroad, that is, outside of Australia.
to the buyer (or potential buyer) of any business or asset that we are selling
to Third-Party advertising in setting tracking tools to gather data and information regarding your interactions. Some information which are classified as de-identified and other personal information such as previous purchases and demographics we gathered from these Third-Party advertising partners may be disclosed or shared.

Personal data and information disclosed with Third-Party apps will only be utilized for the above-mentioned and only for the purposes within this policy.

How long we keep your data

The comment left on the site as well as its metadata are kept for an indefinite time. This is done so that instead of having them in moderation queue, we will know succeeding comments and approve them right away. The personal information provided by users who register through our website, if there is any, are kept in the user profile. Personal information can be seen, edited or deleted by users at any given time, except for changing their username, they cannot do that. Any edited information can also be seen and edited by website administrators.

Where we send your data

An automated service to detect spam is responsible to check out visitors’ comments.

What rights you have over your data

You can ask for a copy of exported file containing personal data and information we keep about you as well as the data and information you have disclosed to us, should you have a registered account or have placed comments on our site.

You can also ask, should you prefer, to delete whatever personal data we have about you. However, this excludes any pertinent data and information we must keep for security, administrative and legal purposes. In some certain considerations presented in the Privacy Act, we have the right to deny data and information that we keep about you.

How we protect your data

We highly value your personal information and its security. We are in accordance with standards generally accepted among industries concerning personal information communicated to us and received by and/or from us, however we cannot fully ensure the security of whatever information you communicated to us or received by and/or from us. Although we endeavour to utilize commercially satisfactory ways of securing your Personal Information, complete or absolute security is not assured.

Changes to Privacy Policy

We will affix whatever changes made in our privacy policy to this Privacy Statement, homepage of our website as well as other places we think necessary. This will be for the purpose of informing you of what data and information we are gathering, of how are we using these and on what circumstances we may disclose or share it, if there is any. At any given time, we have the right to amend this privacy statement. Please carefully and regularly review this.

Our contact information

If you have any queries or complaints about our privacy policies, please email us at hello@herbsandgrace.com.